What does hybrid working mean for your business? What are the pros and cons?

For some time, even before the pandemic, there had been businesses adopting a “Hybrid” style working. However, whilst the virus forced us all to be working remotely, this does not mean that all businesses are capable to function remotely for the foreseeable future. Whether that is due to financial reasons, or for logistical ones, there has not been a move to 100% remote working.

Therefore, a hybrid model has been adopted which is a compromise of home working and office working.

A labour market survey indicated that in April 46.6% of people were working from home, 86% of which were doing so, as a direct result of the pandemic.

Moving forward, it was indicated that 77% of people were favouring a hybrid way of working, meaning a mix of working in the office and at home. However, how you choose to implement that as a business will vary from industry to industry. The most common split is a certain number of days in the office and at home. So, what are the pros and cons of this way of working?


  1. The emphasis is on productivity.

Rather than being focused on seeing people sat in the office for a set number of hours, the emphasis is now on how they complete projects within a set time frame, where teams are judged on results rather than having to “Look busy” at their desks. Ensuring that your teams have the right tools to complete their work and work collaboratively together. Efficient working should allow people flexibility around their personal schedule as well as what times work for them.

Need help with tools for collaborative working? Why not take a look at our Unified Communications and Document Management to help maximise your teams potential.

  1. Reduction in your business costs

Less office space is needed, so a hybrid model could help your business reduce its costs, but not only that, your teams won’t have the same level of travel costs, so whilst you may need to invest in more tech tools to support your teams, there will be other costs that you won’t need to incur as a result of having teams in the office and at home.

  1. Support your team’s well-being.

A report from the State of remote report 2020, indicated that people prefer a remote environment with 9 out of 10 people indicating they would like to retain a level of remote working going forward. This does support their ongoing well-being and as a business you are demonstrating that you care about your teams, building a solid work culture.

  1. Access to more talent

As you offer hybrid working, you open yourself up to a broader range of employees as it does not matter as much where they work.

What are the cons of hybrid working?

  1. Some industries aren’t made for remote working.

Listen, hybrid working just isn’t for everyone, as for some industries being in the office or on site is essential so working remotely can actually hinder your business rather than benefit it. Also, there is a fear that hybrid working loses the “team” element of the business.

  1. Can affect your clients’ experience.

Client interaction and support is essential and with teams working remotely, this can affect their experience of your business. Also, there are conflict of diaries that can be affected by teams in different locations as well as the office. However, Unified Communications can solve many of these problems.

  1. Remote and office-based workers division

Hybrid teams can have divisions as often people working in the office, assume teams at home aren’t working as hard as they are as they are not being monitored by anyone in the office. Feelings of inequality can arise, so it is imperative you have a clear remote working policy, so everyone understands what is acceptable but have an open and honest conversation about expectations.

So, is hybrid the working model of the future?

There clearly are a few cons of hybrid working but the advantages far out way them, and handled correctly with the right tools in place like Document Management, sound, secure IT and Unified Communications your business should be set for the future by supporting your teams to ensure high productivity and ultimately excellent client support for your customers.


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This post was written by Anwen Haynes1

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