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About us

We look Ahead

We focus on delivering outstanding service that give you simple solutions that are also future-proofed.

 

We understand that you need things to be simple – simple to understand and  manage. Our aim is for your business operations to be seamless and hassle-free.

 

We  also realise that your requirements change over time and we ensure our solutions are flexible. Maybe you need to simplify your operations or alleviate the IT burden within your business? Whatever your goals, we are here to help you achieve them.

 

Mode is there to advise and support your digital transformation journey.

 

Working with Mode provides you with:

Simplicity

Our unique product, Simple, gives you all the technology, support and finance you need in one contract.

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Portrait of call center worker accompanied by his team. Smiling customer support operator at work.

Peace of Mind

Your business solutions are in safe hands. Mode’s proactive 24/7 support provides you absolute peace of mind and allows you to focus on your business. Our remote management of your devices, combined with the proactivity of our technical teams, ensures you an outstanding service and quick response times.

Choice

Mode is an independent Managed IT Provider.
We are not incentivised in any way to endorse a particular brand. This means we can recommend the ideal combination of IT, Communications, Printing and Document Management solutions for your business.

We will partner with you to ascertain your current business requirements as well as your strategy for the future.

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Control

You will gain a new degree of clarity over your operations. By improving your business efficiency, security and operational performance thanks to our services, you will gain more control over your company’s technology budget. With our support, the management of your teams will also be improved.

Simple

The Third Way

Owning your own technology and managing the ongoing maintenance and purchasing of supplies is costly and time consuming.

 

Leasing the equipment and having a separate service agreement covering all the maintenance and supplies can be an alternative. The major downside of this solution? You are often left with poor levels of service.

 

At Mode, we have developed a unique 3rd way of providing your managed IT solutions. We call it Simple.

 

Simple enables you to access a bespoke solution from a single partner providing unparalleled service levels throughout the span of the contract.

Simple does not require large upfront payments and  we don’t involve any third-party leasing companies either. Our clients deal directly and exclusively with us.

About us

We keep it Simple

Mode was founded on the acknowledgment that excellent client service was lacking within the managed services industry – and the determination to offer industry leading client support. 

 

To achieve and maintain very high service standards, we offer an all-encompassing client technology support. We also invest in our people so they provide clients with the highest level of service, and generally act with integrity and respect.

 

Last but not least, our solutions service is proactive and agile. Working with us provides the flexibility you need. You get access to a comprehensive range of hardware and software and flexible monthly payments.

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Our Team

Alex Tupman

Chief Exectuive Officer

Richard Cottrell

Non-Executive Chairman

Clinton Groome

Chief Operations Officer

Stuart Ogilvie

Group Sales Director
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Kevin Paterson. Head of XBS & SMB, Xerox UK

“Xerox and Mode Solutions have developed an excellent partnership. As an established, Xerox Authorised Reseller of Gold accreditation status, Mode offers a comprehensive range of Xerox technology backed up by their customer-focussed after sales-support.”

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Ben Miles, Ricoh Sales Director

Mode Print Solutions is a Premier Partner of Ricoh UK for the supply of digital business and workplace transformation solutions. They pride themselves on a customer centric approach along with professional account management and outstanding service support. Mode have the ability to provide the whole Ricoh Portfolio and we are proud to partner and support Mode Print Solutions.

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Helen Ranaghan, Business Development Director - Pragma

Pragma are proud to be partnered with Mode who are specialists in all Ericsson-LG technologies. They are trained to the highest level and demonstrate a clear focus on the needs of the customer, Their customer focussed ethos and dedication to quality and excellence make them a key partner to Pragma and Ericsson-LG and we are privileged to be partnered with them.

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Stuart Trigg Head of Channel UK&I, BeNeLux and Nordics

Mode Solutions and Atos Unify have a relationship going back nearly two decades and in that time they have become a very important Partner for us. Winners of multiple Partner of the Year and Customer Service awards Mode have always prided themselves on delivering the best experience for their customers and in turn represented the Atos Unify brand to the highest level. I have absolutely no hesitation in recommending Mode and look forward to many more years working closely together

Our Solutions

IT Solutions

Seamless and secure solutions that provide the business continuity you need.

Cloud Services

Accelerate your performance and agility with our Cloud Services.

Managed Print Solutions

Boost your workplace technology, maximise uptime, and eliminate the burden of your document and printing environment with our managed print services.

Communications

Use state of the art telecommunication systems and keep your teams collaborating seamlessly.

Hybrid & Remote Working

Wherever they work, your teams have access to effective IT solutions