Mode Solutions is an IT Managed Services Provider focused on delivering exceptionally high levels of service across a range of digital transformation services to the UK SME market.
With over 25 years history, Mode began as a leading provider of Managed Print Services, which is the provision of hardware, software and remote and onsite support for all printing and document management needs, to SMEs across the UK.
Mode transformed its approach to market when in 2018, Private Equity backer Connection Capital completed an MBO
The Client Relations Specialist role is an end-to-end customer focused position. The primary responsibility is to deliver and maintain our products to the client whilst maintaining excellent customer service. To continue to review the service offering, ensuring customer expectations are met and facilitating changes where necessary. The scope of the role starts with the close of a sale and then continues to installation, maintenance, and billing. The client relations specialist act as an internal hub to all queries within the business.
Main duties and responsibilities.
Answer telephone queries
Manage meter readings and maintain accurate records
Order products on behalf of the client
Check invoices and orders.
Despatch spare parts, toner and consumables.
Co-ordinate engineer site visits and parts.
Check all incoming orders and re-despatch spare parts
Other support or assistance as required to fit the needs of the business.
Liaise with customer and logistics booking in delivery and install date,
General telephone management, meet and greet, post and other office duties as and when required.
Who are you?
You are educated to GCSE level or above.
You are bright, articulate, and organised. You can give us examples of how you improved systems and efficiencies.
It would be great if you have print experience but it is not essential.
Your attention to detail is amazing. You are use to dealing with numbers.
You are friendly, helpful and like people.
You can handle pressure and are a good multitasker.
Why join us?
We give you: 23 days holiday, a pension, a cycle to work scheme and an employee support scheme. Lovely offices and fun times.