Skip to main content

Company

Mode Solutions is an IT Managed Services Provider focused on delivering exceptionally high levels of service across a range of digital transformation services to the UK SME market.

 

With over 25 years history, Mode began as a leading provider of Managed Print Services, which is the provision of hardware, software and remote and onsite support for all printing and document management needs, to SMEs across the UK.

 

Mode transformed its approach to market when in 2018, Private Equity backer Connection Capital completed an MBO

The Role

The Client Relations Specialist role is an end-to-end customer focused position. The primary responsibility is to deliver and maintain our products to the client whilst maintaining excellent customer service. To continue to review the service offering, ensuring customer expectations are met and facilitating changes where necessary. The scope of the role starts with the close of a sale and then continues to installation, maintenance, and billing. The client relations specialist act as an internal hub to all queries within the business.

Laptop
The man with the telephone

Main duties and responsibilities.

Answer telephone queries

 

Manage meter readings and maintain accurate records

 

Order products on behalf of the client

 

Check invoices and orders.

 

Despatch spare parts, toner and consumables.

 

Co-ordinate engineer site visits and parts.

 

Check all incoming orders and re-despatch spare parts

 

Other support or assistance as required to fit the needs of the business.

 

Liaise with customer and logistics booking in delivery and install date,

 

General telephone management, meet and greet, post and other office duties as and when required.

Who are you?

You are educated to GCSE level or above.

 

You are bright, articulate, and organised.  You can give us examples of how you improved systems and efficiencies.

 

It would be great if you have print experience but it is not essential.

 

Your attention to detail is amazing.  You are use to dealing with numbers.

 

You are friendly, helpful and like people.

 

You can handle pressure and are a good multitasker.

Healthcare
Office

Why join us?

We give you: 23 days holiday, a pension, a cycle to work scheme and an employee support scheme. Lovely offices and fun times.

 
 

Why join us?

Our teams are the heart of our business and the high service delivery we provide to our clients is because of their commitment.

Collaborate


Teams work together as one.

Action


To take the initiative and be proactive.

Remarkable


To be extraordinary in delivering our service.

Evolve


Constantly develop and progress to always be at the cutting edge of technology and service delivery.

A woman

'I was promised a challenging role withing a growing business and that's exactly what I got. Mode give me the support I need to meet the challenges of an ever-changing job role. My line manager has supported me throughout my time here and has given me the opportunity to develop new skills beyond what I thought myself capable.'

A men

Mode is a fun, fast paced environment, constantly learning and adapting to new situations. I chose to work here for the career progression, opportunity to learn new skills & progress my career.

Rachel Thorne

I choose MODE as an exciting , evolving company which allows me to expand and cultivate my skills consistently. Mode is about the people, the team collaboration here is a testament to our success which I am proud to be a part of as I truly believe that we can accomplish anything we put our mind to if we are surrounded by positive people. We do great work when we love what we do.

Josh

I choose MODE as an exciting , evolving company which allows me to expand and cultivate my skills consistently. Mode is about the people, the team collaboration here is a testament to our success which I am proud to be a part of as I truly believe that we can accomplish anything we put our mind to if we are surrounded by positive people. We do great work when we love what we do.

Joseph

I wanted a change in career and I chose Mode as they made me feel comfortable in the interview starting my new venture. They have helped me develop my skills so I’m always learning. Plus we have an incredible team atmosphere. We work hard but enjoy the service we deliver to our clients

Hayley Vanderhyde

I have worked for Mode 8 years and have developed my career so that I am now leading a team. Mode is an excellent place to work, where you are allowed to grow and develop. Every day is exciting and I love working with our clients delivering excellent support.

Helen O'hanlon
speak to an expert

Helen

Helen is our HR Manager and is passionate about finding the right team members that want to work in our fun, hardworking environment. Get in touch with Helen if you think you are right for Mode
Please fill out the below form and one of our team will get back to you asap. Alternatively please call 0330 175 5588 to speak to a member of the Mode team.
×

Browser not supported

Unfortunately, we no longer support Internet Explorer, some elements of the website may be displayed incorrectly, to avoid problems, we suggest using a modern browser.

Please fill out the below form and one of our team will get back to you asap. Alternatively please call 0330 175 5588 to speak to a member of the Mode team.