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The secret to Mode’s success is simple. It’s all about our people, acting with integrity, respect and investing in relationships, whether that’s with our clients, employees, or our suppliers. This remains the bedrock of our achievements and continues to be our commitment to our clients.

About this role

This role is a full-time role and is based in Wade Park Farm.

 

The objective of this role is to manage the customer experience. You are also required to assist the Broadband team. This will require good time management skills to ensure you are delivering to agreed service levels and adding additional value without compromising the overall aim of improving customer satisfaction.

 

A similar customer focussed role would be favourable in your application but not essential once you can demonstrate that you have the transferable skills and can communicate well with the customer.  We would also want to see experience in dealing with clients previously.

Laptop
Woman at the printer

What do we need?

Intermediate skills within word and excel is essential.

 

 You will be working with Broadband support, offering cover and any excess orders within the department. The ability to prioritise is essential.

 

 The main objective of the role is to manage the relationship and processes to ensure a smooth transition into the Mode business.

This includes:

  • Provisioning and managing line, network, and broadband orders.

 

  • Reviewing complex network provisioning requests to ensure successful implementation.

 

  • Updating customers with fault progress and timescales regularly

 

  • Setting up and maintaining accounts on the in-house billing platform

 

  • Ensure all internal systems are updated with the provisioned changes.

 

  • Ensuring systems and databases are kept up to date.

 

  • Provisioning and fault finding with broadband.

 

As the role is technical and detailed, a high level of attention to detail is required.

 

As the role is client facing with often technical complex requirements you must be able to manage this effectively.  Often dealing with complaints and expectations of the customer whilst depending on a third party.

Our team
Group of people

What do we offer?

Competitive salary

 

23 days holiday

 

Pension

 

Free refreshments and a great office

Who are you?

A good knowledge and interest in future technologies within communications.

 

You are good on the phone and enjoy multi-tasking.

 

You have a can-do practical approach to your work.

 

You enjoy working in a team and happy to help in other areas.

 

You have experience in the telecoms industry.

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Why join us?

Our teams are the heart of our business and the high service delivery we provide to our clients is because of their commitment.

Collaborate


Teams work together as one.

Action


To take the initiative and be proactive.

Remarkable


To be extraordinary in delivering our service.

Evolve


Constantly develop and progress to always be at the cutting edge of technology and service delivery.

A woman

'I was promised a challenging role withing a growing business and that's exactly what I got. Mode give me the support I need to meet the challenges of an ever-changing job role. My line manager has supported me throughout my time here and has given me the opportunity to develop new skills beyond what I thought myself capable.'

A men

Mode is a fun, fast paced environment, constantly learning and adapting to new situations. I chose to work here for the career progression, opportunity to learn new skills & progress my career.

Rachel Thorne

I choose MODE as an exciting , evolving company which allows me to expand and cultivate my skills consistently. Mode is about the people, the team collaboration here is a testament to our success which I am proud to be a part of as I truly believe that we can accomplish anything we put our mind to if we are surrounded by positive people. We do great work when we love what we do.

Josh

I choose MODE as an exciting , evolving company which allows me to expand and cultivate my skills consistently. Mode is about the people, the team collaboration here is a testament to our success which I am proud to be a part of as I truly believe that we can accomplish anything we put our mind to if we are surrounded by positive people. We do great work when we love what we do.

Joseph

I wanted a change in career and I chose Mode as they made me feel comfortable in the interview starting my new venture. They have helped me develop my skills so I’m always learning. Plus we have an incredible team atmosphere. We work hard but enjoy the service we deliver to our clients

Hayley Vanderhyde

I have worked for Mode 8 years and have developed my career so that I am now leading a team. Mode is an excellent place to work, where you are allowed to grow and develop. Every day is exciting and I love working with our clients delivering excellent support.

Helen O'hanlon
speak to an expert

Helen

Helen is our HR Manager and is passionate about finding the right team members that want to work in our fun, hardworking environment. Get in touch with Helen if you think you are right for Mode
Please fill out the below form and one of our team will get back to you asap. Alternatively please call 0330 175 5588 to speak to a member of the Mode team.
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Please fill out the below form and one of our team will get back to you asap. Alternatively please call 0330 175 5588 to speak to a member of the Mode team.