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The pandemic has certainly resulted in many business challenges for us all. We all had to adjust quickly to working at home, often having a lack of business solutions to support our teams. Now as we enter a “new normal”, many of us find ourselves in the position that we will have teams working from home and working in the office and we need to ensure that we have to processes and solutions in place to ensure that our teams productivity remains high and that we are all working as efficiently as possible.

One of our manufacturing clients who make bespoke windows clients, turned to us for support in their printing and document management environment. They are a current client of ours whom we support with their communications needs, but they reached out when they were struggling with their document environment when the pandemic struck.
Their key objectives for our client were to have one company to call for their print and communications solutions to make the process less complicated and to build a relationship with their supplier, however, they also wanted to ensure that they could streamline their current printing and reduce the number of invoices they were receiving.

Our clients challenges

When we first spoke to our client, they had different suppliers for print and communications. There was often confusion about who to call for what service and also their suppliers were not offering the service they wanted with long call out times and exceedingly unsatisfactory service.

Also, the print invoicing was highly confusing as they were receiving lease and service invoices from separate companies, creating additional work in the office, double the amount of processing!


Their teams were finding it difficult to manage the flow of invoicing through the business whilst they were working from home and in the ofice. This meant that there was a very slow process in place, whereby invoices were having to flow through correct team members. Emails were being used to authorise and update invoicing which caused confusion in terms of work flows and the process was consdierably slower and there was conufsion and double-handling in invoicing

Laughing people

Our solutions

When we spoke to our client, we demonstrated to them the simplicity of our service. One number to call for any enquiries, ensuring any assistance required was responded to quickly. We pride ourselves on our personal approach and our UK based Client Support team which pride itself on exceptional response times.

Another key aspect of our service is the fact that we do not use leasing companies therefore this streamlined the print invoices which saved time spent processing. Less confusion with suppliers as less companies involved.

One team to call, one support team to enable our client's workforce to work efficiently and seamlessly

Mitchell

The results

Our client has already benefitted from one number to call, which ultimately reduces the frustration should you need support with your solutions. But ultimately, the solutions they are now benefitting from in terms of communcations and Document Management means that their teams can work remotely and in the office and their productivity is seamless and so importantly, highly efficient.

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Please fill out the below form and one of our team will get back to you asap. Alternatively please call 0330 175 5588 to speak to a member of the Mode team.