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With every business as it grows, operational processes can become outdated. It's important for the growth of any business to review solutions that support your operations to ensure that you are supporting your teams, your clients and ultimately driving the development you need to succeed.

Our client’s issues.

Essentially our clients major issue was the incredibly poor quality of their broadband. It really proved to be a sticking point in being able to deliver the services they need to their property clients and was creating a huge amount of frsutration with our clients teams. On their current phone systems, they couldn’t see who was calling them, where the call needed to be diverted and the whole system was creating a disjointed experience and operationally impacting on the delivery of their services.

Laughing people

Our Solution

As the clients’ broadband is poor and with no fibre available we opted for the LG on prem solution. This phone system is a hybrid system and will run off their current ISDN lines for the time being. Once fibre is available, we can order and upgrade the lines to SIP Trunks. Future proofing the customers solution.

We provided UCS power on the phone system which is software which runs in conjunction with their phones on their computers. Each user can see exactly who is calling, has access to a phone book, can see their latest dialed numbers and missed calls! They can even highlight a number and click to dial out. Much better client perception and so much easier for their teams to see and have access to this information.

We installed an ISDN call recorder for the customer which records every call that comes in or goes out of the office. This is really beneficial as they can now go back and listen to vital pieces of information if needed and can keep important calls. These can be searched by telephone number, date, time, extension number. So nice and easy. Also great for training new starters.

For the office teams, we provided bluetooth headsets so that their teams responding to calls were able to be more flexible in their work and more proactive as they were no longer constrained to their desks in order to ensure the calls were answered

On-prem solutions are a flexible step if you are not yet ready operationally to engage with the Cloud and can begin the process of supporting your operational success

Nicola our Communications Expert

The results

More flexibility in their operations for their teams to be highly productive and a far more seamless, client focused approach in their communications.

Our clients

Case Studies


Creating Cohesive Communcations Across Our Healthcare Client’s Communications

A growing business can often be challenged operationally and our client in the healthcare industry was experiencing communicationn issues as a result of growing

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Mode supports thriving community charity expand with their environmental vision

Mode was invited to review the print solutions of a community charitable social enterprise who delivers and helps other organisations to deliver community services which are value for money and create lasting benefits. 

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Supporting construction to manage their communications

The construction industry is often challenged by outdated operations that can often impact on the delivery of their services

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Supporting our property consultant clients

Our clients in the property markets understand that they need support in their communications. Not everyone is ready for the cloud for a multitude of operational reasons, so we are still here to offer advice and support for clients that need communications solutions that are on-premise.

Please fill out the below form and one of our team will get back to you asap. Alternatively please call 0330 175 5588 to speak to a member of the Mode team.

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Please fill out the below form and one of our team will get back to you asap. Alternatively please call 0330 175 5588 to speak to a member of the Mode team.