Features & Benefits
Case Study: How VoIP enabled growth for an asset finance firm
A major player in the asset finance sector called upon Mode Solutions to upgrade their communications infrastructure. They needed a flexible and futureproof solution that would let them communicate across multiple locations and keep pace with their business’s rapid growth. Their current on-premises solutions couldn’t meet these needs. Out-of-date handsets lacked the ability to transfer calls, making it impossible for the business to consistently meet the high standards they aspired to.
Our solution was to implement a cloud-based VoIP with unified communications. We teamed up with iPECs cloud to set up a cutting-edge system that would allow our client to work in ‘hunt groups’ – a feature allowing a user to distribute calls from one number to many numbers – across their multiple sites. The unified communications element of our approach granted our client a newfound flexibility, with staff now able to make calls with their office numbers from any location. Additionally, field staff could seamlessly collaborate by leveraging file sharing, conference voice, video call and instant messaging capabilities.
Our client wanted to retain traditional handsets, so we set them up with the LIP-9030. A flexible directory helped handle high volume, and the business also saw big efficiency gains from the use of hunt groups to turn what would have been multiple calls into just one.
Here’s what Tom, the co-owner, said:
“As a young, progressive and ambitious growing company, we needed to ensure we aligned ourselves with a communication system that not only supported our current growth but also supported us in the future and we feel the iPECs system does that.”
How to switch to VoIP
The first step is contacting a trustworthy provider. They will be able to explain the rest of the process, give you a quote and help you manage the transition should you choose to switch.
You can choose between a hosted VoIP service (also known as cloud-based VoIP) or a physical service running off hardware on your business’s premises. Cloud-based services come with a monthly fee. Hosted VoIP is the best option for most businesses as it’s low maintenance and straightforward to set up.
How Mode can help
We provide flexible IT solutions with the aim of advising and supporting our clients on their digital transformation journeys. We make things simple for our clients, ensuring your business operations are seamless and hassle free. Whether it’s scoping and setting up a VoIP system or another IT project, we’re on hand to tackle the technical parts and let you focus on running your business.
If you’re interested in finding out more, contact us and one of our experts will get back to you ASAP.
Get a quote?
We create simple, cohesive solutions that transform our clients’ business operations. Whatever your goals, we are here to help you achieve them. So get in touch and start your IT digital transformation today.